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Site Policy
Your personal information and privacy
The Buslines Group is very aware of the high priority our customers place on the security, accuracy and proper use of personal information. We are therefore committed to ensuring that our procedures fulfil the requirements outlined in the National Privacy Principles of the Privacy Act 1988.
Collecting personal information
The Group collects the minimum amount of personal information necessary to efficiently provide each service. In some cases like the operation of the School Student Transport Scheme, there is a contractual requirement to collect personal information.
Use
The main purposes for which personal information is collected are:
•operation of the School Student Transport Scheme
•operation of student travel passes
•advising customers of available services which may be of interest to them
•bus charter bookings
•discipline issues with school children
•complaints from customers
Disclosure of your personal information
We do not sell your personal information to direct marketing businesses.
Your personal information may be disclosed to other organisations which include:
•the school that a student attends
•the Ministry of Transport
•external service providers to whom functions have been contracted out like mailing houses or printers
•government agencies where disclosure is authorised by law
Access to and correction of your personal information
You may request access to your personal information by either writing, telephoning or visiting the depot where the information is being held. In the case of telephone enquiries, you will be asked questions which substantiate your identity.
No charge will be made for providing personal information to you.
If you feel that the information held by us is inaccurate or incomplete you should supply sufficient details for us to amend our records.
If you are dissatisfied with the response you have received from a depot about a privacy matter, please contact the Group Operations Manager, Buslines Group, PO Box 736, Burwood NSW 1805 or call 02 9747 7000 or e-mail gom@buslinesgroup.com.au
Security
The Group will take all reasonable steps to ensure that your personal information is protected from misuse or loss and from unauthorised access, modification or disclosure.
Staff are trained to treat all personal information as confidential.
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