ISO accreditation is the world’s most widely used indicator of best practice.
Buslines Group’s recent ISO accreditation confirms the company’s long-held commitment to the highest standards of customer service and compliance in all areas of operation.
“For us, it’s not just about ‘ticking the boxes’ on quality, safety, and the environment”, explains Anthony D’Apuzzo, Managing Director. “It’s how we’ve always done business. We’re always looking for opportunities to do things better, in every aspect of the business.”
“Going through the rigorous process of ISO certification is about letting our customers, clients, suppliers, staff, and the public know that we’ll do all we can to provide the highest level of customer service. It’s about connecting people and communities, keeping people safe, running a well-maintained, reliable bus fleet, and minimising our environmental footprint”, stated Adam D’Apuzzo, Co-CEO.
“I also want to acknowledge the efforts of all our staff in achieving ISO certification. Each of them has, and continues to play, an important part in our success.”
Our ISO certification includes the following areas of operation:
ISO 9001 – Quality Management System
Helps in consistently providing high quality customer service and continually improving customer satisfaction.
ISO 45001 – Safety Management System
Shows our commitment to providing a safe, interactive, and continuously improving environment for both staff as well as public.
ISO 14001 – Environment Management System
Provides a sound platform for Buslines to minimise our environmental footprint for our current and future generations.
ISO 55001 – Asset Management System
Ensures our assets including buses, workshop equipment, depots and offices are maintained at or above the legal and OEM requirements.